Serving the Amercian public can be both a blessing and a curse. I am talking about the food service industry in this case. I worked as a Manager of a very trendy establishment in a metro area and I have seen it all. While you actually looked forward to some customers coming in and brighten your day in which you would do everything possible in the name of customer service to brighten theirs, you would then have some regulars that would make your heart drop in your stomach as you brace yourself to try to please them and know that somehow, despite your best efforts, you never could accomplish this task.
The best are those who will do anything to get something for free. Stamp cards can also be a curse as no matter what you offer, some customers will always want more. I have to say that I learned to smile and be accomodating but the one thing I could not and would not tolerate was rudeness and abusive behavior toward myself or my staff. I have zero tolerance for abuse of any kind period and took little time in setting these customers straight! You may say "What about rude customer service?"
I agree that you treat customers with dignity and respect and provide the best possible service with a smile. I believe firmly that collections companies seek out the biggest bullies to grace a restaurant or food service establishment and hire them as their "Fetch Dogs" or tech companies in which nary a of word of English is well spoken. I have been witness to too many priveledged housfraus with flippy blonde hair with a cell phone attached to their ear the entire time they place an order and their unruly, spoiled (like their Mother, no doubt) children screaming like banshees while Mom is oblivious to the disturbance they are causing for other paying customers, fully expect the person waiting on them to take their order and be quick about it as they have things to do (TV, internet browsing, shopping, dropping kids off at ballet, soccer, blah, blah) Let's not forget the middle aged executive of any gender who treats you like something you clean up in the park after your dog and barks at you if things go awry, whether or not it's the poor wait staff's fault.
When the hell did treating people,ANY people with dignity and respect go out of style? There are days when I witness this behavior and I want to redocorate a face or two but that would make me even worse than these offenders because I KNOW BETTER! I have stepped in one or two occasions and while they walked away sheepishly, I doubt they got the point really. We live in a society where abusive behavior is routinely practiced and aimed at those who seem most vulnerable. Is it ok to abuse your spouse, children or animals? Some dimwits would argue yes to these statements but those who are enlightened shake their heads in dispair at the cruelty humans can bestow upon one another.
Methinks these are but people who have little self esteem and an ill guided self righteous sense of entitlement. Well look out people because the meek shall inherit the earth or get fed up and tell you to "go where the sun don't shine" Look out Alaska, hello Sarah Palin...but thats a whole new blog.
No comments:
Post a Comment